Yes, we specialize in enterprise-grade solutions through Lenovo's Infrastructure Solutions Group (ISG) which includes:

• Data center servers and storage systems
• High-performance computing solutions
• All-Teady infrastructure for business continuity
• Enterprise-grade workstations for professional users
• Customized solutions for specific industry needs

Our technical team can help design and implement solutions tailored to your organization's requirements.

Absolutely. All products we distribute are 100% genuine Lenovo products with full manufacturer warranty. We ensure:

• Direct sourcing from Lenovo authorized channels
• Complete warranty documentation
• Access to Lenovo's global support services
• Extended warranty options available
• On-site service support where available

We maintain strict quality control to ensure our customers receive only authentic products with full support coverage.

Yes, we offer customized configurations for both individual and bulk orders. Our services include:

• Custom hardware specifications
• Pre-installed software and operating systems
• Asset tagging and branding
• Bulk deployment configurations
• Specialized security configurations

For large enterprise orders, we can work with Lenovo to create custom SKUs that meet your specific requirements.

Our delivery timelines vary based on product availability and destination:

• In-stock items: 3-7 business days for major cities
• Custom configurations: 2-3 weeks
• Bulk orders: 2-4 weeks with phased delivery options
• Remote locations: Additional 3-5 business days

We operate Just In Time (JIT) stock management to ensure optimal availability while maintaining competitive pricing.

Yes, we offer comprehensive installation and setup services including:

• Basic hardware setup and configuration
• Operating system installation and updates
• Network integration
• Data migration services
• User training and orientation
• Multi-device deployment for enterprises

These services can be customized based on your specific needs and are available across our operational regions.

We offer flexible payment terms to accommodate different business needs:

• Retail customers: Full payment before delivery
• Registered businesses: 30-day credit terms (subject to approval)
• Large enterprises & government: Custom payment plans
• Channel partners: Competitive credit facilities
• International transactions: Multiple currency options

We accept various payment methods including bank transfers, credit cards, and mobile money where available.

Our partners enjoy comprehensive benefits including:

• Competitive Pricing: Volume-based discounts and special promotions
• Technical Training: Regular product updates and technical certification
• Marketing Support: Co-branded collateral and lead generation assistance
• Dedicated Support: Assigned account managers and technical support teams
• Territory Protection: Clearly defined market areas
• Performance Incentives: Reward programs for achieving targets
• Credit Facilities: Flexible payment terms for qualified partners

We have flexible requirements based on partner tier:

• Authorized Reseller: No minimum order quantity for standard products
• Silver Partner: Minimum quarterly order value for enhanced benefits
• Gold Partner: Higher commitment with maximum benefits and support
• Strategic Alliance: Custom agreements for large solution providers

We work with partners of all sizes and can tailor programs to match your business capacity and growth goals.

Yes, we offer comprehensive training and certification programs:

• Product Training: Regular updates on new Lenovo products and features
• Sales Enablement: Selling techniques and competitive positioning
• Technical Certification: Hardware and software troubleshooting
• Business Development: Market strategies and growth planning
• Online Learning: Access to Lenovo's partner portal and training resources
• In-person Workshops: Regional training sessions and partner events

Certified partners receive higher levels of support and priority access to technical resources.

You can request technical support through multiple channels:

• Phone Support: Call our dedicated support line during business hours
• Email Support: Send detailed queries to our support email
• Online Portal: Submit and track support tickets through our partner portal
• WhatsApp Business: Quick queries through our WhatsApp channel
• On-site Visits: Schedule technical visits for complex issues

For warranty claims, please have your product serial number and purchase details ready for faster processing.

Yes, we offer value-added ICT consultancy services including:

• Technology Assessment: Evaluation of current infrastructure and needs
• Solution Design: Custom technology solutions for specific business requirements
• Implementation Planning: Roadmap for technology deployment and migration
• Security Audits: Assessment of security posture and recommendations
• Performance Optimization: Tuning existing systems for better performance
• Digital Transformation: Strategy for adopting new technologies

Our consultancy services are available for businesses of all sizes across various industries.

Our return and replacement policy is designed to ensure customer satisfaction:

• DOA (Dead on Arrival): Immediate replacement within 7 days of purchase
• Manufacturing Defects: Repair or replacement as per warranty terms
• Return Window: 14-day return period for unopened products (subject to restocking fee)
• Warranty Claims: Processed through authorized service centers
• Advance Replacement: Available for critical business systems

All returns and replacements require proof of purchase and are subject to product inspection. Custom configurations may have different return policies.